What Information We Collect

Here's the thing: we only collect what we actually need to run our money mindset programs and communicate with you properly. Nothing excessive, nothing weird.

Personal Details You Give Us

When you sign up or reach out to us, we collect basic stuff like your name, email, phone number, and mailing address. If you enrol in our programs, we'll need payment information – though that's processed through secure third-party services, not stored on our servers.

Program Participation Data

During workshops and courses, we might collect information about your progress, feedback on exercises, and responses to surveys. This helps us tailor the experience and actually make it useful for you.

Technical Information

Like most websites, we automatically collect some technical data when you visit nethyrios.com. That includes your IP address, browser type, device information, and how you interact with our site. We use this to keep things running smoothly and spot any technical problems.

How We Use Your Information

Everything we collect serves a purpose. We're not data hoarders – we use information to deliver services you've asked for and improve what we offer.

• Delivering our money mindset programs and educational content you've enrolled in
• Processing payments and maintaining accurate financial records
• Sending program updates, resources, and relevant educational materials
• Responding to your questions and providing customer support
• Improving our website functionality and user experience
• Meeting legal obligations under Australian tax and business regulations
• Analysing how people use our services to create better programs

We might occasionally send you information about new programs or resources we think you'd find valuable. But you can opt out of these communications anytime – there's an unsubscribe link in every email.

Legal Basis for Processing

Under Australian privacy law, we need legitimate reasons to process your data. Here's where we stand:

Contractual Necessity

When you sign up for our programs, we need your information to actually deliver what you've paid for. Pretty straightforward.

Consent

For things like marketing emails or optional surveys, we rely on your explicit consent. You can withdraw that consent whenever you want.

Legitimate Interests

Sometimes we process data based on legitimate business interests – like analysing website traffic to improve performance or preventing fraud. We always balance this against your privacy rights.

Legal Obligations

Australian law requires us to keep certain records, especially financial ones. We comply with tax regulations and other legal requirements.

Who We Share Information With

We work with a few trusted service providers to run our business. Here's who might see your information:

All these providers are bound by confidentiality agreements and only use your data for the specific purposes we've outlined. If they're based outside Australia, we ensure they meet adequate privacy standards.

International Data Transfers

Some of our service providers operate servers outside Australia. When we transfer data internationally, we take steps to protect it according to APP 8.

This usually involves using providers in countries with similar privacy protections or putting contractual safeguards in place. If you're concerned about where your data goes, get in touch and we'll give you specifics.

How Long We Keep Your Data

We don't hold onto information longer than necessary. Here's our general approach:

• Active participant records are kept for the duration of your enrolment plus two years
• Financial records are retained for seven years to comply with Australian tax law
• Marketing contact information is kept until you unsubscribe or request deletion
• Technical logs and analytics data are typically deleted after 18 months
• General enquiries and support tickets are archived after three years

After these periods, we securely delete or anonymize your information. If there's a legal reason to keep something longer, we will – but we'll let you know if that applies to you.

Your Privacy Rights

Australian privacy law gives you several rights over your personal information. Here's what you can do:

Access Your Information

You can ask to see what personal data we hold about you. We'll provide it within 30 days, usually at no charge.

Correct Inaccurate Data

If something we have on file is wrong, let us know and we'll fix it. Keeping records accurate matters to us.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we have a legal reason to keep it – like financial records required by tax law.

Restrict Processing

In certain situations, you can ask us to limit how we use your data while we resolve a concern you've raised.

Data Portability

You can request a copy of your information in a commonly used format, making it easier to transfer to another service if you choose.

Withdraw Consent

For anything based on consent – like marketing emails – you can change your mind anytime.

Security Measures

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Secure storage systems with access limited to authorized personnel only
• Regular security audits and vulnerability assessments
• Strong password policies and two-factor authentication for staff access
• Automatic logout systems for inactive sessions
• Regular backups stored in secure, geographically separate locations

No system is completely foolproof, though. If we detect a data breach that poses a serious risk, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Cookies and Tracking

We use cookies – small text files stored on your device – to make the site work properly and understand how people use it.

Essential Cookies

These keep the website functional. They remember your session, preferences, and whether you've logged in. You can't really disable these without breaking the site.

Analytics Cookies

These help us understand which pages people visit, how long they stay, and where they click. We use this data in aggregate form to improve the site experience.

Your Cookie Choices

Most browsers let you control cookies through settings. You can block or delete them, though this might affect how the site works for you. Visit your browser's help section for specific instructions.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and think your child has given us information, contact us immediately and we'll delete it.

Third-Party Links

Sometimes we link to external websites or resources we think are useful. But we can't control their privacy practices. When you click through to another site, their privacy policy applies, not ours. Read it before sharing any information there.

Changes to This Policy

We review this privacy policy regularly and update it when needed – usually when we add new services or when privacy laws change.

Significant changes will be posted prominently on our website, and we'll email active participants if something materially affects how we handle their information. The "Effective Date" at the top shows when this version came into force.

Continuing to use our services after changes take effect means you accept the updated policy.

Making a Complaint

If you're unhappy with how we've handled your personal information, here's what to do:

• Email your complaint to help@nethyrios.com with specific details about your concern
• We'll acknowledge receipt within 5 business days
• We'll investigate and respond with our decision within 30 days
• If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner at oaic.gov.au

We take complaints seriously and use them to improve our privacy practices.